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Random Tips

Summaries of Continuous-Improvement Articles for Maywood Chamber Members.

 
 
 
 

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RANDOM TIPS TO ENHANCE YOUR MIND AND YOUR BUSINESS

Transform Complaints into Possibilities

by Stepping into the

G-A-P

We all complain about things from time to time; but if not checked, complaining can become a way of life.  When we become accustomed to complaining, we tend to find fault with just about everything.  

I found an interesting self-help article online, at Inc.com, titled “When You Stop Complaining, Your Business Takes Off,” by Fiona Macaulay.

The author was drawn to the subject when a book titled “Quit Complaining: 21 Days to Reconnect to the Bliss of Ordinary Life,” by Christine Lewiski, an executive coach, became a best-seller in France, a nation whose inhabitants are occasionally known for pointing out life's difficulties.

Lewiski points out that when we complain, we choose to be the victim of a situation instead of being an actor in the solution.

Her advice is: Don’t Complain about Things that are Within Your Power to Change.

When it comes to the workplace, where complaints can flow easily, Macaulay points to advice offered by Henry Edwards, an instructor at the University of Pennsylvania's positive psychology program.  Edwards recommends we employ the acronym “G-A-P” whenever annoyances arise: "Gratitude-Acceptance-Patience."

Macaulay ends her article with advice for business owners: “When an employee comes to you with a complaint, take a pause, filter out the emotion -- theirs and yours -- listen for the value they are offering, and involve them in offering a solution. While you won't take every piece of advice, offer a genuine "thank you."”

Sounds perfectly reasonable to me! Now, if only everyone would read and apply Macaulay's recommendation, then life would be great – (Complaint Playfully Intended).

Dan Perkins

MCC webmaster

 

 

 
 
 

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