all complain about things from time
to time; but if not checked,
complaining can become a way of
life. When we become accustomed to
complaining, we tend to find fault
with just about everything.
I found an interesting self-help
article online, at Inc.com,
titled “When You Stop
Complaining, Your Business Takes Off,”
by Fiona Macaulay.
The author was drawn to the subject
when a book titled “Quit
Complaining: 21 Days to Reconnect to
the Bliss of Ordinary Life,” by
Christine Lewiski, an executive
coach, became a best-seller in
France, a nation whose inhabitants
are occasionally known for pointing
out life's difficulties.
Lewiski points out that when we
complain, we choose to be the victim
of a situation instead of being an
actor in the solution.
Her advice is: Don’t Complain
about Things that are Within Your
Power to Change.
When it comes to the workplace,
where complaints can flow easily,
Macaulay points to advice offered by
Henry Edwards, an instructor at the
University of Pennsylvania's
positive psychology program.
Edwards recommends we employ the
acronym “G-A-P” whenever annoyances
Macaulay ends her article with advice
for business owners: “When an employee
comes to you with a complaint, take
a pause, filter out the emotion --
theirs and yours -- listen for the
value they are offering, and involve
them in offering a solution. While
you won't take every piece of
advice, offer a genuine "thank
Sounds perfectly reasonable to me!
Now, if only everyone would read
and apply Macaulay's recommendation, then life would be great –
(Complaint Playfully Intended).